Privacy policy

Last updated: October 2026. CoolFlow UAE ("CoolFlow", "we") respects your privacy. This page explains what we collect and why.

What we collect

• Details you send us through the survey form or WhatsApp: name, mobile number, area, property type, tank details and any notes.
• Site survey data: tank dimensions, photos and temperature readings for your property.
• CoolSense™ sensor readings, if you choose a monitored system.

How we use it

• To arrange your survey, prepare your quote and carry out the installation.
• To send you your before-and-after report and service reminders.
• To publish anonymised performance data (never your name, address or phone number) unless you give written consent.

Sharing

We do not sell your data. We share it only with service providers who help us operate (for example WhatsApp, email and cloud hosting), and with authorities where the law requires it.

Your rights

You can ask to see, correct or delete your data at any time by emailing contact@coolflow.ae. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Terms of service

• Prices on this website are indicative. Your written quote after the free survey is the binding price.
• Business (B2B) projects require a 50% deposit before materials are ordered.
• Temperature results vary by tank type, size, position and weather. Published figures describe specific measured sites, not a guarantee for every tank.
• Warranty terms are stated in your quote and installation certificate.